Home Depot to roll out new Customer Order Management System
Home Depot announced on its Q1 earnings call that it has gone live with its first in-store implementation of a new customer order management system (OMS), with plans to roll it out across its U.S. supply chain by the end of 2014.
The system “is designed for greater visibility and execution of special orders by our associates and a frictionless experience for our customers,” said Craig Menear, Home Depot’s president of U.S. retail, during the earnings call.
“When customers place an order they can understand the status of that order, including where it is in the process of manufacturing,” Menear said. “And our associates will have visibility into store arrival so they can better answer consumers’ questions during that process. It’s also a coordinating effort that drives back into our manufacturers and our suppliers, allowing coordination all the way through the supply chain.”